SoYell Pty Ltd  - Shipping Policy

​Last updated: 2026-01-02

Thank you for shopping with SoYell Pty Ltd- (https://shop.soyell.co.za).​This policy explains how we process, dispatch, and deliver your orders.

​Order Processing Time

​​Orders are processed within 3–10 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Domestic Shipping

Free shipping is available on all domestic orders over R1000.00. For orders below this amount, shipping costs are calculated at checkout.

Orders will be shipped via Courier Guy (Pudo Locker to Locker)

Transit times are estimates from the date of dispatch, not the date of order. SoYell Pty Ltd ships from South Africa.

Order Tracking

​Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel in real time. If you have not received a tracking email within 10 business days of placing your order, please check your spam folder or contact us.

Lost or Damaged Parcels

Contact info@soyell.co.za within 14 days

Contact Us

For any shipping queries, please get in touch with our team: - info@soyell.co.za