SoYell Pty Ltd  - Shipping Policy

​Last updated: 2026-01-02

Thank you for shopping with SoYell Pty Ltd- (https://shop.soyell.co.za).​This policy explains how we process, dispatch, and deliver your orders.

​Order Processing Time

​​Orders are processed within 3–10 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Domestic Shipping

Free shipping is available on all domestic orders over R1000.00. For orders below this amount, shipping costs are calculated at checkout.

Orders will be shipped via Courier Guy (Pudo Locker to Locker)

Transit times are estimates from the date of dispatch, not the date of order. SoYell Pty Ltd ships from South Africa.

Order Tracking

​Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel in real time. If you have not received a tracking email within 10 business days of placing your order, please check your spam folder or contact us.

Lost or Damaged Parcels

Contact info@soyell.co.za within 14 days

Contact Us

For any shipping queries, please get in touch with our team: - info@soyell.co.za

Soyell Pty Ltd - Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@soyell.co.za. Please note that returns will need to be sent to the following address: 223 Muller Street, Queenswood Ext 2, Pretoria, Gauteng, South Africa

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@soyell.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@soyell.co.za.