SoYell Pty Ltd — Privacy & Cookie Policy
Website:www.shop.soyell.co.zaLast Updated: 15 September 2026
1. Introduction
SoYell Pty Ltd (“SoYell”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner.
This combined Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on www.shop.soyell.co.za. By using our website, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information when you:
Create an account
Place an order
Contact us
Subscribe to newsletters
Submit customisation details for personalised products
This may include:
Name and surname
Email address
Phone number
Delivery address
Billing information
Custom text or images for personalised items
2.2 Automatically Collected Information
When you browse our website, we automatically collect:
IP address
Device type
Browser type
Pages visited
Time spent on pages
Referring websites
This helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer support
Personalise your shopping experience
Improve website functionality
Send order updates and notifications
Send marketing emails (only if you opt‑in)
Prevent fraud and ensure secure transactions
We do not sell your personal information.
4. Sharing Your Information
We may share your information with trusted third parties who assist in operating our business, including:
Payment processors (e.g., PayFast, PayPal)
Courier and delivery partners
Zoho Commerce (store hosting and management)
Marketing platforms (only if you opt‑in)
These partners are required to protect your information and use it only for the services they provide.
5. Data Protection & Security
We implement security measures to protect your personal information, including:
Encrypted payment processing
Secure account login
Controlled access to customer data
Regular platform security updates
While we take all reasonable steps to protect your data, no online system is completely risk‑free.
6. Your Rights Under POPIA
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
Access your personal information
Request corrections
Request deletion (where legally permitted)
Withdraw consent for marketing
Lodge a complaint with the Information Regulator
To exercise these rights, contact us at info@soyell.co.za.
7. Cookie Notice
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the site function properly and improve your browsing experience.
7.2 Types of Cookies We Use
Essential Cookies
Required for core website functions such as:
Shopping cart
Checkout
Account login
Page navigation
Performance & Analytics Cookies
Used to understand how visitors use our website, including:
Page views
Traffic sources
Error tracking
Functional Cookies
Used to remember your preferences, such as:
Saved items
Recently viewed products
Marketing Cookies
Used to deliver relevant ads and measure campaign performance. These may be set by third‑party platforms such as:
7.3 Third‑Party Cookies
Some cookies are placed by trusted partners who provide analytics, advertising, or payment services. These partners follow their own privacy policies.
7.4 Managing Cookies
You can control or delete cookies through your browser settings. Please note: disabling certain cookies may affect website functionality, including checkout and login.
8. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
9. Contact Us
SoYell Pty Ltd
Email: info@soyell.co.za
Phone: 064 906 7851
Website: www.shop.soyell.co.za